Frequently asked questions

Tell us the service, goal, approximate duration, available material and preferred date. A demo or script helps explain the work. Avoid identity documents and unnecessary sensitive details. We reply within 2 business days and request further information only when it is useful.

No. Availability, scope and first delivery need written confirmation. Booking follows quotation acceptance and a 30% deposit. The website does not collect payments or automatically confirm a time. Keep the accepted proposal so the agreement remains easy to check.

Enquiry hours are Monday to Friday, 10:00–19:00 in the Europe/Madrid time zone. Business days exclude applicable public holidays. Each session needs specific confirmation; a schedule on the website does not mean an unannounced visit can be accommodated.

Not for an engineer-assisted session. Preparing lyrics, scripts, files and references is more useful. If your own equipment is part of the sound, mention it so connections can be assessed. Do not assume compatibility without sharing requirements before booking.

The booking flow is for adults aged 18 or over. If a performer is younger, participation must be reviewed with their legal representative before booking. Using another person’s email does not replace appropriate permission.

Yes. Hourly recording rates include an engineer during the booked time. Additional production, extensive editing and hiring performers are different tasks. Scope is agreed before work starts, and changes affecting cost or timing are discussed.

Yes. Tests, breaks and retakes are part of the session. Planning them supports calm, attentive work. Mention specific breaks or adjustments beforehand so a suitable duration can be considered in the quotation.

Tell us who will participate and who needs to accompany you before confirming. Arrangements depend on the job and available space, which needs verification. During takes, interruptions should be limited and access routes kept clear.

The published rates concern audio. Video and live streaming are not included by default. Describe cameras, destination and requirements if you need them so a separate scope can be assessed. A conversation photograph does not imply audiovisual production.

We review it and explain limitations that can be identified. Clean recording cannot automatically restore a clipped instrumental. Restoration, retakes or production changes are assessed before work is added. No promise is made to fix every technical defect.

The quotation defines files. Delivery commonly uses 24-bit WAV at the agreed sample rate and, where useful, an MP3 listening copy. Separate tracks and stems are not part of every job. Share another platform’s or engineer’s requirements before work begins.

The date is agreed after duration, material and scope are reviewed. Different jobs do not share a universal turnaround. Mention external publication dates when requesting a quotation so production, review and delivery can fit the schedule.

Two rounds cover the booked scope. Send a consolidated list with timecodes or module references. Adding tracks, rewriting a script or recording another performance may require another quotation; the arrangement is not unlimited revision.

Working files are kept for 6 months after delivery. Download finals and keep your own backup before the period ends. Tax or contractual retention follows different rules and does not mean the creative archive remains available indefinitely.

Mixing and editing can be assessed through remote delivery. A transfer channel is agreed and material checked before confirmation. A remote podcast contribution needs its own connection test and is not automatically included in an in-person session.

The person commissioning its use must check the licence or obtain permission from the holder. A track sent by a friend does not itself establish commercial permission. Keep the usage terms and disclose territory, duration or platform limits before recording.

No. It is an engineer-assisted recording rate. You can bring an authorised voice. Casting, performer fees and usage rights need a separate agreement. The quotation should distinguish them so technical services and permissions are not confused.

That is outside this service. Conventional recording permission does not imply training, synthesis or cloning rights. Another request would require review and a specific agreement. Voices are not attributed to another person, and deceptive public-figure imitation is not offered.

After full payment, for original studio contributions expressly defined in writing. Pre-existing rights remain with their holders. Paying for a session cannot automatically turn a third party’s limited licence into unrestricted ownership.

They are AI-generated illustrations and do not establish staff identities, facilities or a location. They explain working scenes. Use the quotation and confirmed instructions for operational details rather than inferring equipment or access from a photograph.

Published rates include 21% VAT and also show the net amount. The quotation specifies the tax treatment of the actual transaction. Amounts are rounded to cents; the total follows the appropriate quantity and net base.

No. The 30% deposit is deducted from the accepted total. For a €170 VAT-inclusive item, it is €51, leaving €119 for that item. A change to the complete quotation changes the calculation too.

Up to 7 days before the session, with the deposit refunded. Shorter notice involves assessment of actual committed costs and applicable rules. The policy does not remove statutory consumer rights, including withdrawal where applicable. Read the terms before acceptance.

A 15-day invoice term is available when expressly agreed in writing. It is not automatic for every job. The quotation defines remaining payment and delivery conditions. Banking or card details are not entered on these pages.

The website explains the offering and helps prepare an enquiry; it has no automatic purchase or payment. Form submission requires prior activation and verification. Provider identity, scope, price, timing and terms must appear in an acceptable proposal before contracting.